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© 2017 by DM Grind.

FAQ

​How Do I Place An Order?

For international customers, please place the order and pay through our website.

 

For domestic customers, Taobao is also recommended. Our Taobao store address is: http://dama321.taobao.com

For wholesale orders, please contact us.

Payment Method

Our website supports PayPal and credit card.You can easily complete a transaction through the website order system. You can also pay cash if you would like to pick up from our warehouse.

For customers in China, Hong Kong, Macau, and Taiwan, Alipay is recommend via our Taobao online store.

Paypal and credit card holder must be the same with the receiver. We hold the right to refuse to the suspicious order 

 

Shipping

For international customers, we ship through International EMS of China Post. Price vary according to different areas, which could be seen in order page.

For domestic orders, include HongKong, Macau and Taiwan, we ship through SF Express.

Local pick up is also allowed in Dalian, China. Please email us.

Returns & Refunds

 

Unused products may be returned within 15 days from the date of receipt for a refund or replacement. Shipping and handling are non-refundable. Please make sure everything in the package is new and not affect the second sale.

Privacy Policy

We collects and uses users personal information for the following purposes:

To improve customer service

To process transactions

To administer a content, promotion, survey or other Site feature.
To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

We do not sell, trade, or rent Users personal identification information to others.

 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.